Refund policy

Return Policy – LUMIERESDUMONDE

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

Eligibility Requirements

To be eligible for a return, the item must be:

• In the same condition as when you received it: unworn, unwashed, and unused
• Complete, with the original tags
• In its original packaging
• Proof of purchase (order number or receipt) is required.

How to Request a Return

• Send us an email at contact@lumieredumonde.com specifying:
• The order number
• The item in question
• The reason for the return (optional)

Once your request is approved, we will provide you with the address to which you should return the item. Returns sent without a prior request will not be accepted.

Return Shipping Costs

Return shipping costs are the customer’s responsibility, except in cases of error on our part or defective items.

Damage or Order Errors

Please check the condition of your order upon receipt. If an item is damaged, defective, or incorrect, contact us immediately so we can find a solution.

Non-Returnable Items

We do not accept returns for:

• Sale or promotional items
• Gift cards
• Personalized or custom-made products

 

Exchanges

We do not offer direct exchanges. If you would like a different size or style, please return the item and then place a new order.

Refunds

Once we have received and inspected the item, we will notify you via email whether your refund has been approved or denied.

If approved, the refund will be processed via your original payment method within 10 business days.

If more than 15 days have passed since your return was approved and you have not received a refund, please contact us at contact@lumieresdumonde.com.